The Chopra Center
  • Carlsbad, CA, USA
  • $15
  • Hourly
  • Full Time

Digital Programs Coordinator

Do you want to be part of our team of superstars who make a difference in the lives of others? Are you Humble, Heart-Centered and possess a Whatever It Takes attitude? The Chopra Center is currently seeking a temporary Full-Time Digital Programs Coordinator.

The Chopra Center for Wellbeing, located in beautiful Carlsbad, CA is the leading source for meditation, yoga, and the ancient wisdom of Ayurveda. Seekers from around the world come to experience our variety of programs in stress release, mind-body medicine, emotional healing, personal development and life transformation. Along with our programs, we have a healthy roster of services, products, and digital courses and teacher certifications to promote the spiritual journey. The Chopra Center is a Medallion Award Winner of the San Diego Society for Human Resource Management (SHRM) Workplace Excellence program.

We are currently seeking an experienced, full-time Digital Programs/Online Learning Coordinator. The ideal candidate will be someone who has experience working with digital programs with an interest and understanding of Chopra Center teachings and certifications (meditation, yoga, mindfulness, etc), a highly motivated self-starter, and excellent project manager who thrives in a fast-paced environment. This is a temp-to-perm position and reports to the Senior Project Manager of Digital Programs.

DUTIES AND RESPONSIBILITIES:

  • Work directly with Director of Digital Programs and Senior Project Manager in assisting with course launch projects
  • Course Management QA to ensure all online course sessions are clean and open on time, emails are accurate and timely, and other course elements are complete
  • Manage communication between live call hosts and course participants
  • Ensure coaches, educators, and live call hosts are updated and prepared for each call
  • Listen in to all live call to ensure flawless execution and resolve any technical difficulties Create scripts for welcome technical overview calls for live versions of the online courses
  • Host welcome technology overview calls, answer participant questions
  • Setup calls in ITS; post replays to online courses
  • Build courses using online course platform
  • Maintain library of company digital assets for digital programming and marketing launches
  • Prepare course FAQs, course email communication, and community forum topics
  • Meet with Customer Excellence team for customer feedback from course participants regarding course participation, refunds, email communication, and technical support
  • Coordinate digital content development and planning details, such as photoshoots, video shoots, audio recordings, live event filming's, etc.; liaise with internal and external partners and vendors on respective projects
  • Collaborate regularly with marketing department on digital launches, courses, participant feedback, and user experience initiatives
  • Oversee writing/editing and build of course sales pages, in collaboration with marketing
  • Work with digital programs team on surveys and analysis for future launch recommendations and course optimizations
  • Technology QA - review customer experience process for purchasing and participating in course from a technology standpoint
  • Create and present decks, launch docs, and other material regarding new digital program initiatives, as well as postmortem findings for specific products/campaigns and for the division as a whole
  • Manages copyright infringement reporting process (YouTube,etc)
  • Other digital programs duties as assigned

ESSENTIAL QUALIFICATIONS:

  • Strong communication skills
  • Motivated self-starter
  • Resourceful, proactive, "whatever it takes" mindset
  • Critical thinker and quick learner
  • Proficient in Microsoft Suite Office and Google Docs
  • Photoshop, InDesign or design skills a plus
  • Experience in online course building, including CMS platforms and e-learning portals a plus
  • Digital asset management experience a plus
  • HTML coding and/ or experience with SalesForce, SalesForce Marketing Clout, Exact Target or other email service provider a plus
  • Organized with an ability to prioritize time sensitive assignments
  • Creative and Flexible
  • Ability to work in a fast -paced, results oriented team
  • Desire to learn more about personal development/yoga/mediation

BENEFITS:

Our staff members work hard and in return we offer a ton of incredible benefits, exclusive to the Chopra Center:

  • Great health insurance package (medical, dental, vision, life insurance, 401k)
  • 3 weeks paid time off
  • Access to our programs, events and ALL of our digital materials
  • FREE yoga and meditation classes at the Chopra Center
  • Employee trainings and fun monthly events through our Employee Wellness program
  • Discounts on Chopra Center products and services including Medical Consults, Acupuncture, Pranic Healing, Life Coaching packages and more!
  • The chance to work with an amazing team of talented, goal-oriented people who are passionate about health and wellness!
  • A business casual environment
  • That amazing feeling of satisfaction that comes from knowing that what you do truly does make a difference!
  • Discounts with Chopra Center partners including Prana, Omni Resort and Quattra Via Aveda Salon
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